Municipalities are under constant pressure to do more with less … serving their respective communities efficiently while keeping operations secure, compliant and cost-effective.
Citizens now expect fast, digital first access to services and community information. However, many municipalities are weighed down by aging IT infrastructure, siloed data and disconnected systems.
At the same time, the threat of cyber attacks against local governments is growing. With limited IT resources and shrinking budgets, local officials often struggle to secure sensitive data and deliver consistent services to citizens.
In the Greater Pittsburgh area, Projex IMC provides an attractive, affordable alternative: A modern, AI-enhanced foundation that connects IT management, communications, cybersecurity and compliance in one streamlined technology stack. Our solutions create an ecosystem that reduces these burdens while reducing overall costs considerably.
Key Challenges from a Technology Perspective
- Aging IT Infrastructure: Many municipalities still rely on outdated on-premise servers and legacy (e.g. out-of-date) software, resulting in high maintenance costs, frequent downtime and unnecessary inefficiencies.
- Cybersecurity and data protection: Citizen records, payment systems and public safety data are prime targets for cyber attacks. Multiple, disconnected tools leave critical gaps.
- Siloed Communication Systems: Service departments, field workers and remote staff often operate on separate systems. This slows decision-making and frustrates both employees and citizens.
- Budget Constraints: Limited resources make it difficult to justify large technology overhauls. Managing multiple vendor contracts drives up costs while stretching IT staff too thin.
How We Can Help
- IT/CyberSecurity Services – Modern, AI-powered cybersecurity tools can be used to protect citizen data and critical infrastructure
- MS365 Managed Services – Our managed services team can help alleviate the strain on internal IT services by supporting and elevating the use of Microsoft’s software tools to improve staff efficiency across the board. Microsoft Teams, as one example, can help connect council members to internal staff and remote field workers in real time. And Copilot can be used to help automate reporting, meeting minutes preparation and many other administrative tasks.
- Cloud-Based Phone Systems – Our cloud-based phone systems can simplify communications by unifying phone numbers across departments (auto-attendant and automated call routing features) while reducing mis-routing errors and the frustration that often follows. Voicemail to e-mail transfers can also be used to reduce callback requests.
- ‘Smart’ Websites – Interactive elements within our ‘smart’ web development platform enable intuitive, user friendly distribution of critical information to citizens. Data collection, when needed, is also enhanced with conditional logic available to simplify forms from an end user’s perspective.
The Bottom Line
Projex IMC’s unified, AI-enhanced solutions suite can replace multiple legacy tools with intelligent, integrated replacements … reducing costs while increasing productivity, security and customer satisfaction.
Case History
Want to learn more? This case history outlines the challenges of operating with outdated technologies and the opportunities available through Projex IMC’s modern, integrated approach.
Ready to execute high performance at your organization? Request a FREE, no-obligation proposal.
