Many healthcare/wellness providers — including private practitioners, physical/physiological therapy centers, chiropractors and dental clinics — still rely on outdated IT systems, old fashioned PBX systems and static (non-interactive) websites to manage office functions and communicate with clients.
Healthcare providers and wellness centers depend on technology to manage patient records, appointment schedule and communications. Patients expect fast responses, secure handling of sensitive information and convenient access to services.
Healthcare providers and wellness centers depend on technology to manage patient records, appointment schedule and communications. Patients expect fast responses, secure handling of sensitive information and convenient access to services.
Unfortunately, many healthcare and wellness providers — including private medical practices, dental clinics, physical therapy centers and xxx — still rely on outdated IT systems, old fashioned PBX systems and static (non-interactive) websites to manage office functions and communicate with clients.
The result is often an insurmountable burden of mundane tasks and redundant data entry points that, at best, increase stress and reduce efficiency, and at worst, may result in critical errors or omissions that impact their patient’s health.
Key Challenges from a Technology Perspective
- Data Security and Compliance — Patient records must be HIPPA- and GDPR-compliant. Legacy IT systems and fragmented security tools may leave medical/wellness practitioners open to data breaches, ransomware and other security risks that can jeopardize patient/practice data.
- Inefficient Communication — Missed calls, delayed voicemail messages, and isolated e–mails can lead to scheduling conflicts and/or costly open time slots.
- Outdated IT Infrastructure — Outdated IT infrastructure, such as on-premise servers and aging systems are expensive to maintain, prone to downtime and less than ideal for employers that might otherwise benefit from remote access opportunities.
- Limited Engagement — A static website leaves little, if any, opportunity for patient engagement. By contrast, a ‘smart’ web presence can simplify appointment setting (by allowing patients to view open time slots in real time), answer common questions (AI-based chatbots) and save office time by presenting fillable forms to patients before they come to the office for a visit.
- Resource/Budget Constraints — Small practices often lack IT staff and the expertise needed to manage multiple tools and vendors effectively. Larger practices may have more resources available, but also have more complex requirements (e.g. managing schedules for multiple practitioners). In both cases, support and guidance from a single, appropriate external source would be highly beneficial.
How We Can Help
- IT/CyberSecurity Services – Modern, AI-powered cybersecurity tools can be used to protect customer data and critical infrastructure
- MS365 Managed Services – Our managed services team can help alleviate the strain on internal IT services by supporting and elevating the use of Microsoft’s software tools to improve staff efficiency across the board. Microsoft Teams, as one example, can help connect members of management to internal staff and remote field workers in real time. And Copilot can be used to help automate reporting and many other administrative tasks.
- Cloud-Based Phone Systems – Our cloud-based phone systems can simplify communications by unifying phone numbers across departments (auto-attendant and automated call routing features) while reducing mis-routing errors and the frustration that often follows. Voicemail to e-mail transfers can also be used to reduce callback requests.
- ‘Smart’ Websites – Interactive elements within our ‘smart’ web development platform enable intuitive, user friendly distribution of critical product/service information. Data collection, when needed, is also enhanced with conditional logic available to simplify forms from an end user’s perspective.
The Bottom Line
Projex IMC’s unified, AI-enhanced solutions suite can replace multiple legacy tools with intelligent, integrated replacements … reducing costs while increasing productivity, security and customer satisfaction.
Case History
Want to learn more? This case history outlines the challenges of operating with outdated technologies and the opportunities available through Projex IMC’s modern, integrated approach.
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