ProBot™ is a persistent, personalized decision support partner, working tirelessly — 24/7/365 — to nurture new leads and support existing customers.
ProBot™ is available to site visitors 24/7/365, introducing a conversational option to the traditional site search and navigation tools commonly available online.
ProBot™ connects to site users, upon request, at a more personal, conversational level that closely mimics the natural interactions of human sales team members … albeit at a much lower cost than what you would pay for equivalent hours of human support! ProBot™ utilizes machine learning and automated analysis algorithms to instantly answer most questions regarding product details, service availability and other topics of interest.
And, if the nature of a question or conversation wanders into more complex territory, ProBot™ can facilitate a smooth handoff to designated team members in your organization.
In addition, our AI-based chat solution generates a daily digest of all chat conversations on your site … potentially highlighting pain points in the customer journey that can be prioritized for future improvement. Other key features of ProBot include:
Live Chat Support
Can be disabled when human agents are offline.
Visual Editor Interface
For professional chat/response formatting, including white label branding of the entire chat experience.
Ingestion of Non-HTML Content
Supports full-text search/ingestion for PDF, DOCX and other common document file formats.
Intelligent Data Collection
Support for development of dynamic, conditional forms used to collect data and inform future conversations.
Sales Promotion Support
Include current sales, featured promotions, customer-specific order histories and other relevant transactional data within the chatbot window.
Integration with Marketing Automation Tools
Integration with your platform’s embedded contact management, e-mail marketing and booking modules – perfect for e-mail follow-up, appointment scheduling and online meeting applications.
Integration with Optional Embedded E-Commerce Solutions
Integrate product data from your e-commerce shop to display thumbnails, product descriptions, current pricing, etc. directly within a chat session. End users can add products/services to their shopping cart directly from the chatbot window. Retargeting, and abandoned cart recovery tools are also available.
Integration with Third-Party Software
Webhook/CRM integration capabilities for third-party applications (Mailchimp, Hubspot, Zapier, etc.).
Multi-Site Support
Support multiple (e.g. channel or product-specific) websites from a single ProjexTeam™ platform.
OpenAI/DialogFlow Compatibility
Fine Tuning and GPT Assistants can be used to provide state-of-the-art understanding of natural language conversations.
Voice Messaging
Allows customers to record a voice message directly from the chatbot interface. Voice messages can be saved in the backend of your platform and/or forwarded to your cloud-based phone system.
Voice Chat
Allows users to speak to your chatbot. Voice chat supports both text-to-speech and speech-to-text interactions. Compatible with all modern browsers.
